Durst US Product – Customer Support Engineer Technician

Durst US Product – Customer Support Engineer Technician

Customer Support Engineer

Job Description

Job title: Customer Support Engineer
Reports to: Director of Operations
Department: Service Operations
FLSA Status: Non-Exempt
Direct Reports: N/A

Position Summary

The purpose of the Customer Support Engineer position is to provide phone and field technical support.

 

Essential Functions & Responsibilities

Candidates must have solid, hands on, mechanical skills and experience with troubleshooting and repairing electro-mechanical systems.

Technology specific training will take place in Rochester and at customer sites throughout the U.S.

This is a position with rapid growth potential. Support Technicians provide timely and cost effective installation, repair and technical support of Durst products and promoting/maintaining a high level of customer satisfaction with Durst products and services.

Duties include:

  • Troubleshoot and perform repairs to electro- mechanical systems and sub-systems
  • Maximize Durst equipment uptime through timely, response and effective/efficient repair and maintenance to ensure high levels of customer satisfaction
  • Communicate and interact with customers, sales and other service counterparts in a positive, courteous and professional manner and always present a professional image to Durst customers
  • Provide troubleshooting phone support for customers
  • Provide on-site service repairs

Location: Rochester, NY. Relocation opportunities available upon the completion of training.

Travel: In the USA 25% – 50% variable

These support positions can lead to career advancement opportunities such as advancement to Field Service Engineer status, senior tech support, or Sr. Field Service Engineer.

 

Qualifications

Education:

  • Associate degree or equivalent training or experience

Experience:

  • Proficiency with PC operation
  • Mechanically inclined with good dexterity
  • Excellent communication and customer service skills
  • Proficiency with reading schematics and wiring diagrams
  • Hands on experience with hand tools
  • Good driving record

 

Physical Demands and Working Conditions

While performing the duties of this job, the employee/canidate may be required to:

Physical Requirements: Candidate must be able to lift 75 lbs and push, pull and reach for boxes and parts weighing 75lbs.

Change in Business Needs

The job description above is defined based on current business conditions. As business conditions change, there may be a need to add, remove or change the existing responsibilities/expectations.

We look forward to hearing from you.  Please send all related paperwork to: HR@durstus.com

 

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