Billing Clerk / Warranty Return Specialist
Durst Image Technology US LLC is an 80-year-old company that manufactures “Best In Class” commercial digital printers and is third generation family owned. Our culture is one based on teams, respect, and continual learning. Durst Image Technology US LLC provides health benefits, vacation and sick time, STD and LTD, 401K matching, and a bonus program. Benefits are available upon hire.
This is a full time, direct hire position, working in our Rochester, NY offices
Regular Hours: 8am-5pm Monday through Friday
- Process invoices to customers.
- Receiving, evaluating, documenting, shipping, tracking, and accounting of all printer ink heads and parts used in the US and returned to Europe for credit.
- Main contact for returns process from customers and submitting claims to our European parent company (warranty returns, contract returns, parts for repairs).
- Persistent follow-up and escalation of issues.
- Must be very detailed oriented with data entry and review of documents.
- Research and correct discrepancies by checking all possible sources of disagreement, reconstructing probable actions, and recognizing the effect on other accounts; prepare correction documents as required and communicate to appropriate departments.
- Ability to prioritize and reprioritize as need be throughout the day.
- Collaborate, communicate, and respond efficiently, accurately, and professionally to all queries from internal and/ or external sources while working in a fast-paced environment.
- Develop and prepare system reports, system dashboards, and audit systems, as required.
- Critical thinking and active listening
- Data entry skills at or above 9,000 KSPH with 96% Accuracy
- General understanding of business concepts relating to distribution of goods.
- Skilled in MS 365 office products, specifically Excel, Access, and Outlook.
- MAS or Sage Accounting System knowledge a plus.
- Excellent written and verbal communication skills
- Ability to manage time effectively.
We look forward to hearing from you.